This website is operated by T1 Camera Solutions Limited (“we,” “us,” “our”). By accessing and using this website, including browsing, purchasing, or interacting with any content, tools, or services available on the site, you agree to comply with and be bound by these Terms and Conditions (the “Terms”), along with our Privacy Policy and any other applicable policies referenced herein. These Terms apply to all users of the site, including, without limitation, consumers, resellers, visitors, customers, vendors, and contributors of content.
Please read these Terms carefully before using our website or making any purchases. By accessing or using the website, or by purchasing products or services from us, you acknowledge and accept these Terms. If you do not agree to all the terms and conditions of this agreement, you should not use this website or make purchases. If these Terms are deemed to constitute an offer, your acceptance is expressly limited to these Terms.
We reserve the right to update or change these Terms at any time by posting revisions on this page. It is your responsibility to review these Terms regularly. Any changes will be effective immediately upon posting, and your continued use of the website after any such changes signifies your acceptance of the new terms.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms, you represent that you are at least 18 years of age or have the consent of a parent or guardian to use this website and make purchases. If you are using this site on behalf of a minor, you confirm that you have the authority to do so and accept full responsibility for their use of the website.
You may not use our products or services for any illegal, fraudulent, or unauthorised purpose. Additionally, you agree not to use our products in violation of any applicable laws or regulations in your jurisdiction, including but not limited to intellectual property laws (such as copyright, trademark, and patent laws), and any local laws relating to consumer protection.
You must not transmit any harmful code, such as viruses, worms, or other malware, or engage in any activity that could damage, disable, or disrupt the functionality of the website or our services.
A breach or violation of any of these Terms may result in the immediate termination of your access to the services and products provided on the website, without prior notice. We reserve the right to take any legal action against you for any breach of these Terms, including seeking damages where applicable.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time, subject to applicable laws.
You acknowledge and agree that your content (excluding payment card information) may be transferred over various networks and may be subject to technical adjustments required to conform and adapt to the technical specifications of connected networks or devices. However, payment card information is always encrypted during transmission over networks to ensure security in compliance with PCI-DSS standards.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our Service, including any content, use of the Service, or access to the Service, without our express written permission. Any unauthorised use of the website or the services may result in termination of access.
When you place an order, you are making an offer to purchase the products or services listed in the order, subject to these Terms. Your offer will only be accepted once you receive an order confirmation email from us. Until that point, we are not obliged to accept your order. We reserve the right to refuse or cancel any order, in whole or in part, for any reason, including but not limited to product availability or errors in pricing. If we cancel your order, we will notify you and issue any applicable refunds.
You have the right to cancel your order at any time before you receive the order confirmation email. To cancel your order, please contact our Customer Service Department immediately by phone at 07594394809 Legal Right to Change Your Mind
For most of our products purchased online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs.
You can’t change your mind about an order for:
- services, once these have been completed;
- products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
- sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
- goods that are made to your specifications or are clearly personalised; and
- goods which become mixed inseparably with other items after their delivery.
If you change your mind about a product, you must let us know no later than 14 days after:
- the day we deliver your product, if it is goods. If the goods are for regular delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
- the day we confirm we have accepted your order, if it is for a service.
If your product is goods you have to return it to us within 14 days of your telling us you have changed your mind. Returns will be in line with our Returns Policy.
We do not refund any extra you have paid for express delivery or delivery at a particular time, only the standard delivery cost.
If your product is a service or goods that haven’t been delivered or that we’re collecting from you, we refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. If your product is goods that you’re sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We make every effort to ensure that the information available on this site is accurate, complete, and up to date. However, we do not guarantee the accuracy, completeness, or timeliness of any information provided. The materials on this website are for general informational purposes only and should not be relied upon as the sole basis for making decisions. Before relying on any information on this site, you should verify the accuracy, completeness, and timeliness of such information by consulting primary sources or seeking professional advice where appropriate.
This website may contain certain historical information, which is provided for reference purposes only. As historical information is not current, it should not be relied upon as a basis for making decisions. We reserve the right to modify or update the content of this site at any time; however, we are under no obligation to update the information contained on the site. You acknowledge and agree that it is your responsibility to monitor any changes to the site and seek out the most up-to-date information.
Any reliance on the material on this website is at your own risk.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products and services are subject to change without prior notice. However, any price changes will not affect orders that have already been confirmed and for which you have received an order confirmation email.
We reserve the right to modify, suspend, or discontinue the Service (or any part or content thereof) at any time, without notice. While we will make reasonable efforts to ensure continuity of service, we do not guarantee that the Service will be available at all times, and we may make changes to enhance or update the service offering. Any material changes will be communicated to you in accordance with applicable laws.
We shall not be liable to you or any third-party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Availability and Exclusivity
Certain products or services may be available exclusively online through our website. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy. Items listed in the Special Deals section are final sale only and are not returnable, except where required by law.
We have made every effort to display as accurately as possible the colours and images of our products on the website. However, we cannot guarantee that the display of any colour on your computer monitor will be accurate. Please note that slight variations in colour or appearance may occur due to different monitor settings and display capabilities.
We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. This may include restrictions based on specific laws or regulatory requirements in your location. We may exercise this right on a case-by-case basis at our discretion.
We reserve the right to limit the quantities of any products or services offered on the website. All descriptions, prices, and availability of products are subject to change without notice, at our sole discretion. Prices and availability may change due to various factors, including stock levels and supply chain issues. We reserve the right to discontinue any product or service at any time.
We do not warrant that the quality of any products, services, information, or other materials purchased or obtained by you will meet your expectations. While we make reasonable efforts to ensure the accuracy of product descriptions and images, we do not guarantee that the products will be free from defects or errors.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, using the same credit card, or with the same billing and/or shipping address. In the event that we make a change to or cancel your order, we will attempt to notify you by contacting the email address, billing address, or phone number you provided at the time the order was placed.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. This is to prevent fraudulent or unauthorised transactions, which may be subject to further investigation.
You agree to provide current, complete, and accurate purchase and account information for all transactions made at our store. You also agree to promptly update your account information, including your email address, credit card details (such as credit card numbers and expiration dates), and billing information, to ensure the successful completion of your transactions and that we can contact you as needed.
For more detailed information regarding returns and cancellations, please review our Returns Policy, which provides specific guidance on how to proceed if you are dissatisfied with your order or need to return goods.
SECTION 7 – Shipments; Delivery; Title and Risk of Loss
We will arrange for the shipment of the products to you as per the shipping method selected during the checkout process. Please check the individual product page for specific delivery options and costs. You will be responsible for all shipping and handling charges specified during the ordering process, which will be added to the total order price.
Shipping and delivery dates provided are estimates only and cannot be guaranteed. While we make reasonable efforts to ensure timely delivery, we are not liable for any delays in shipments. Delays may occur due to various factors, including but not limited to logistical issues, stock availability, or delays caused by third-party carriers.
Title and risk of loss for the products pass to you once you, or someone identified by you to take possession, are in physical possession of the goods. However, if the goods are delivered by a carrier who you have commissioned to deliver the goods, and is not a carrier we have named as an option, the title and risk passes to you after delivery to the carrier.
We recommend that you inspect your goods upon receipt to ensure they are in satisfactory condition. Upon receipt of the products, you must inspect them for any damages or discrepancies. If any products are damaged or do not conform to the order, you must notify us as soon as possible, in accordance with our Returns Policy, to request a return, replacement, or refund.
SECTION 8 – OPTIONAL TOOLS
We may provide you with access to third-party tools or services that are not owned or controlled by us. These tools are made available to you for your convenience, but we neither monitor, control, nor have any input into these tools or services.
You acknowledge and agree that we provide access to such third-party tools “as is” and “as available,” without any warranties, representations, or conditions of any kind, express or implied, including, but not limited to, any implied warranties of merchantability or fitness for a particular purpose. We do not endorse or guarantee the quality, reliability, or suitability of any third-party tools.
We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. By using these tools, you agree that you are solely responsible for any consequences that arise from such use, and that we are not liable for any issues or damages, including any loss of data or other harm, resulting from your use of these third-party services or tools.
Any use of the optional tools offered through our website is entirely at your own risk and discretion. You should ensure that you are familiar with and agree to the terms, conditions, and privacy policies under which these third-party tools are provided. We recommend that you review the terms and conditions of each third-party service provider before using their tools or services.
We may, from time to time, offer new services and/or features through the website, including the release of new tools and resources. Such new features and services shall also be subject to these Terms and may be subject to additional terms and conditions as applicable.
SECTION 9 – THIRD-PARTY LINKS
Certain content, products, and services available via our website or service may include materials from third parties. These third-party links and content are provided for your convenience, but they are not under our control. We do not endorse, monitor, or guarantee the accuracy, quality, or reliability of any third-party materials, websites, or services.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, or legality of these third-party sites. We do not warrant, and shall not be held liable for, any third-party materials, websites, or any products or services offered by third parties.
We shall not be liable for any harm, damages, or losses arising from or related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. This includes, but is not limited to, financial loss, data loss, or harm to your computer or device due to third-party websites or services.
You are responsible for reviewing the terms and conditions, privacy policies, and practices of any third-party websites you visit or transact with. We recommend that you ensure you understand the policies and practices of any third-party provider before engaging in any transaction.
If you have any complaints, claims, concerns, or questions regarding third-party products, services, or websites, these should be directed to the third-party provider. We are not responsible for resolving disputes or addressing issues arising from transactions with third-party websites or services.
SECTION 10 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (e.g., contest entries) or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials (collectively, “Comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments that you forward to us.
We are under no obligation to:
-
- Maintain any Comments in confidence;
- Pay compensation for any Comments;
- Respond to any Comments.
We may, but are not obligated to, monitor, edit, or remove content that, in our sole discretion, is unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or violates any party’s intellectual property rights or these Terms. We also reserve the right to remove any content that we believe may harm the user experience or violate our policies.
You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Comments will not contain libelous, unlawful, abusive, or obscene material, or contain any computer virus, malware, or other harmful code that could affect the operation of the Service or any related website.
You may not use a false email address, impersonate another person or entity, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy.
You agree to indemnify us and hold us harmless from any claims, damages, losses, or expenses (including legal fees) arising from any Comments that you post, or from any violation of third-party rights related to your Comments.
We take no responsibility and assume no liability for any Comments posted by you or any third party. We shall not be liable for any errors, omissions, or inaccuracies in Comments, nor for any damages or loss resulting from the use of or reliance on any Comments.
SECTION 11– PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. Click here to view our Privacy Policy.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to update or change information, including cancelling orders, if any information in the Service or on any related website is inaccurate, at any time, without prior notice (including after you have submitted your order).
In the event that an error or inaccuracy is identified after you have placed an order, we reserve the right to cancel the order. If we cancel an order, we will notify you promptly and issue a refund for any payment made. In the case of pricing errors, we may also offer you the option to accept the correct price or cancel the order.
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law.
Please note that no specified update or refresh date applied to the Service or any related website should be taken to indicate that all information has been modified or updated. Information may remain out of date or incomplete in some instances, and it is your responsibility to verify product details before making any purchasing decisions.
SECTION 13 – PROHIBITED USES
You may not use the site for any illegal activities, including but not limited to activities prohibited under UK law.
You shall not encourage or request others to engage in activities that contravene UK law or regulations, including the aforementioned laws related to consumer protection, data protection, and intellectual property.
You must not engage in any conduct that violates local, national, or international laws or regulations, including those related to advertising, consumer rights, intellectual property, and data privacy.
You are prohibited from infringing or violating any intellectual property rights, including copyright, trademarks, patents, and design rights.
You may not engage in discriminatory, offensive, or harmful behaviour based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
You are prohibited from providing false, misleading, or deceptive information that could harm the business, other users, or the reputation of the site.
You may not introduce viruses, malware, or any other malicious software that could affect the functionality, operation, or security of the Service, any related website, or the Internet.
You may not collect, store, or use personal data of others without their explicit consent.
You are prohibited from using the site for activities such as sending unsolicited emails (spam), phishing, pharming, or any other data-harvesting activity, including web scraping, unless explicitly permitted by the site.
You are prohibited from using the site for any immoral, illegal, or obscene purpose, which includes content.
You are prohibited from attempting to interfere with or bypass any security mechanisms, access controls, or other measures designed to protect the Service, any related websites, or other users’ information.
We reserve the right to terminate your use of the Service or any related website if we determine, at our sole discretion, that you have violated any of these prohibited uses. In such cases, we may suspend or terminate your account and take appropriate legal action, including seeking damages if necessary.
SECTION 14 – LIMITED WARRANTY
This limited warranty gives you specific legal rights and you may also have other rights, which vary under UK law.
This limited warranty can also be found on our website and in the documentation we provide with the products.
We warrant that during the warranty period, the products purchased from the site will be free from defects in materials and workmanship.
We also warrant that during the warranty period, the services purchased from the site will be performed in a professional manner and in accordance with generally recognized industry standards for similar services.
We limit the duration and remedies of all implied warranties, including, without limitation, the warranties of merchantability and fitness for a particular purpose, to the duration of this limited warranty.
Our responsibility for defective products is limited to repair, replacement, or refund as set forth in this warranty statement. Our responsibility for defective services is limited to repair, re-performance, or refund as set forth in this warranty statement. Neither any performance or other conduct, nor any oral or written information, statement, or advice provided by us or any of our agents or employees will create a warranty, or in any way increase the scope or duration of this limited warranty.
Who May Use This Warranty?
This limited warranty extends only to the original purchaser of products and services from the site. It does not extend to any subsequent or other owner or transferee of the product or any transferee or other beneficiary of the service.
What Does This Warranty Cover?
This limited warranty covers, during the Warranty Period (as defined below), defects in materials and workmanship in products and services purchased from the site.
What Does This Warranty Not Cover?
This limited warranty does not cover any damages due to:
(i) Transportation;
(ii) Storage;
(iii) Improper use;
(iv) Failure to follow the product instructions or to perform any preventive maintenance;
(v) Modifications;
(vi) Combination or use with any products, materials, processes, systems, or other matter not provided or authorised in writing by us;
(vii) Unauthorised repair;
(viii) Normal wear and tear; or
(ix) External causes such as accidents, abuse, or other actions or events beyond our reasonable control.
What is the Period of Coverage?
This limited warranty starts on the date of your purchase and lasts for two years for machine parts, one year for electronic parts, and 30 days for cable parts (the “Warranty Period”). The Warranty Period is not extended if we repair or replace a warranted product or re-perform a warranted service. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive.
What Are Your Remedies Under This Warranty?
With respect to any defective products during the Warranty Period, we will, at our sole discretion, repair or replace such products (or the defective part) free of charge. We will also pay for shipping and handling fees to return the repaired or replacement product to you.
How Do You Obtain Warranty Service?
To obtain warranty service, you must call 818-561-4991 or email our Customer Service Department at support@tilta.com during the Warranty Period to obtain an RMA (Return Merchandise Authorisation) number. No warranty service will be provided without an RMA number, and all warranty returns must follow our Return Policy. You may be asked to provide photos of the damage as well.
Limitation of Liability
The remedies described above are your sole and exclusive remedies and our entire obligation and liability for any breach of this limited warranty. Our liability will, under no circumstances, exceed the actual amount paid by you for the defective product or service that you have purchased through the site, nor will we under any circumstances be liable for any loss of production, work, data, use, business, goodwill, reputation, revenue, or profit, any diminution in value, costs of replacement goods or services, or any consequential, incidental, special, or punitive damages or losses, whether direct or indirect.
SECTION 15 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless T1 Camera Solutions Limited, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim, demand, or action, including reasonable attorneys’ fees and other legal expenses, made by any third party arising from:
- Your breach of these Terms or any documents they incorporate by reference;
- Your violation of any law, regulation, or third-party rights (including intellectual property rights); or
- Your misuse of the service or products, or failure to comply with the applicable terms and conditions.
Nothing in this indemnity shall exclude or limit your liability for breach of applicable laws. If any term or provision of this indemnity is found to be unenforceable or invalid, the indemnity will be construed and enforced to the fullest extent permissible by applicable laws.
SECTION 16– SEVERABILITY
In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17– TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 18– ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 19– GOVERNING LAW
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.
SECTION 20—DISPUTE RESOLUTION
Any dispute relating in any way to these Terms will be resolved by binding arbitration, rather than in court, to the extent permitted by law. The Arbitration Act 1996 and the laws of England and Wales, without regard to principles of conflict of laws, will govern this Agreement and any dispute of any sort that might arise between you and us.
The arbitration will be conducted by the Chartered Institute of Arbitrators (“CIArb”) under its rules, including the CIArb’s Consumer Arbitration Scheme, where applicable.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial to the extent permitted by law. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
Notwithstanding anything to the contrary in this Agreement, we may seek injunctive or other relief in any court of competent jurisdiction for any actual or alleged infringement of our or any other person or entity’s intellectual property or proprietary rights.
SECTION 21– CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.
SECTION 22– CONTACT INFORMATION
Questions about the Terms should be sent to us at info@tilta.com